Vivo warriors’ privacy policy

Vivo Warriors (hereinafter referred to as “Vivo Warriors”, “we”, “us” or “our”) operates a platform and online marketplace that helps Service Providers to offer services to Customers who wish to discover and book services that meet their requirements, whether through our website or our mobile applications (“Platform”).

This Privacy Policy is intended to inform you about how we treat Personal Information that we process about you. Financial companies (“Third Party”) to whom your Personal Information may be shared in connection with payments services use and process your Personal Information in the same way and to the same extent that we are permitted to under this Privacy Policy.

If you do not agree to any part of this Privacy Policy, then we cannot provide the Platform or Services to you, and you should stop accessing the Platform and deactivate your Vivo Warrior’s Account.

What types of information does vivo warriors gather about its users? Information that you give us

We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Platform and Services. Examples include when you:

  • fill in any form on the Platform, such as when you register or update the details of your user account, or when you supply ID and other verification information;
  • provide payment information for the sole purpose of payment processing activities;
  • access or use the Platform, such as to search for Services, make or accept bookings, pay for Services, book or pay for any associated services that may be available (such as but not limited to cleaning), post comments or reviews, or communicate with other users;
  • communicate with Vivo Warriors;

Information we get from your use of our Platform

We also receive, store and process information, possibly including Personal Information, when you access or use our Platform and Services, including but not limited to:

  • Mobile Data

When you use certain features of the Platform, in particular our mobile applications we may receive, store and process different types of information about your location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.

  • Log Data

We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Vivo Warriors or logged in to your Vivo Warriors’ Account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages. Vivo Warriors use Log Data to provide, understand, and improve our services and usability of our pages, to make inferences, like what services you may be interested in, and to customize the content we show you, including adds.

  • Cookies and other Tracking Technologies

Vivo Warriors uses cookies and other similar technologies, such as mobile application and other device identifiers, on the Platform.

We may also continue to track your behaviour on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also track your behaviour on our own Platform to market and advertise our services to you on our website and Platform. If you disable cookies, you may lose some of the features and functionality of using our Platform, Application and Services, as cookies are necessary to track and enhance your use and access.

How vivo warriors uses and processes the information that you provide or make available

We use, store and process information about you for the following general purposes:

  • to enable you to access and use the Platform;
  • to enable you to send and receive messages or other information during the Booking process;
  • to collect your payment information that is related to purchases made through our Platform, Application and Services for the sole purpose of payment processing activities.
  • to operate, protect, improve and optimize the Platform, Vivo Warriors´ business, and our users’ experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and to provide customer service;
  • to help create and maintain a trusted and safer environment on the Platform and Services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and policies, verifying the address of your listings, verifying any identifications provided by you (including by comparing the photo on that identification to another photo you provide to us), and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to send you marketing, advertising, and promotional messages and other information that may be of interest to you, including information about Vivo Warriors, our services, or general promotions for partner campaigns and services.
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users

When vivo warriors disclose or share your personal information

Your Personal Information may be disclosed as follows:

Service Provider’s public instructor profile that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or if you post content in a community forum or other features on the Platform that are visible to the general public. For personal safety reasons we will not share your real name and contact details as part of any of the bookings.

When you submit a request to book a Service, your full name, and the full name of any confirmed Services, and other booking related information (typically this information will include your name, dates of the booking, services booked, cost of the booking, and the address of the venue) will become visible to the Service Provider of any Services you book or request to book. We will not share your phone number unless there is a confirmed booking; if there is a confirmed booking, your phone number will become visible to the Service Provider, who may call you directly.

When you use the Service, we may ask you to review the Service Provider. If you choose to provide a review, your review may be public on the Platform.

Vivo Warriors may provide your Personal Information to Third Party or their employees for payment processing activities of purchases made through Vivo Warrior’s website or Platform. Otherwise your billing and pay-out information will never be shared with another user.

You acknowledge, consent and agree that Vivo Warriors may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary (a) to respond to claims asserted against Vivo Warriors; (b) to comply with legal process (for example, subpoenas and warrants); (c) to enforce and administer our agreements with users, such as the Terms of Service, and this Privacy Policy; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of Vivo Warriors, its users or members of the public.

Changes to this privacy policy

We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion. We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you either by posting the changed Privacy Policy on the Platform or by sending an email to you. We will also update the “Last Updated” date at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.

It’s important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform and Services to you, and your only option will be to stop accessing the Platform and Services and deactivate your Vivo Warriors’ Account.

Right of access, change or deletion of data

You may review, update, correct or delete the Personal Information in your Vivo Warriors’ Account. If you would like to correct your information or cancel your Vivo Warriors’ Account entirely, you can do so by logging in to your Vivo Warriors Account. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your Vivo Warriors Account is cancelled.

Securing your personal data

We comply with generally accepted online privacy standards and have taken steps in order to ensure the security of personal data collected in compliance with this privacy policy. Your personal data can only be accessed by individuals who need to process your data for the performance of their work duties. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.

Contact information

If you have any questions or comments, please contact us by email at



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